Frequently Asked Questions

You must be at least 21 years old to register and play at jili67. This is in line with Philippine gambling regulations, which set the legal gambling age at 21. We take age verification seriously — accounts found to belong to underage players will be suspended immediately and any funds returned. If you are unsure about the rules, please visit our Responsible Gaming page for more information.

No. Each player is allowed only one active jili67 account. Creating multiple accounts — whether using different email addresses, phone numbers, or device IDs — is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you've forgotten your login details, use the password recovery option on the Login page rather than creating a new account.

Identity verification (KYC) is required before processing your first withdrawal. You'll need to submit a clear photo or scan of a valid government-issued ID — accepted documents include a Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID. You may also be asked to provide a selfie holding your ID. Verification is typically completed within 24 hours. Submitting accurate documents speeds up the process significantly.

Go to the Login page and click "Forgot Password." Enter the email address or mobile number linked to your account and follow the instructions sent to you. If you no longer have access to the email or phone number on your account, contact our support team via live chat and they'll guide you through the account recovery process after verifying your identity.

jili67 supports a wide range of payment methods popular among Filipino players, including:

• GCash — the most commonly used e-wallet in the Philippines
• PayMaya (Maya) — fast and widely available
• BPI online banking
• BDO online banking
• Metrobank online transfer
• Other local bank transfers and e-wallets as listed in your account dashboard

All transactions are processed in Philippine Peso (₱) with no currency conversion fees.

The minimum deposit at jili67 is ₱100. This low entry point makes it accessible for players across the Philippines, whether you're in Metro Manila, Cebu, Davao, or anywhere else. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification for security purposes.

Deposits via GCash and PayMaya are typically credited to your jili67 account within a few minutes — often instantly. Bank transfers (BPI, BDO, Metrobank) may take slightly longer depending on the bank's processing times, usually between 15 minutes and 1 hour during business hours. If your deposit hasn't reflected after 2 hours, contact our support team via live chat with your transaction reference number and we'll resolve it promptly.

jili67 does not charge any fees on deposits. The full amount you send will be credited to your gaming balance. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with your payment provider if you're unsure about their fee structure before making a deposit.

Log in to your jili67 account, go to the Withdrawal section in your account dashboard, select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting your first withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Most jili67 withdrawals are processed within 1 to 3 business hours for verified accounts. GCash and PayMaya withdrawals are typically the fastest. Bank transfers to BPI, BDO, and Metrobank may take up to 24 hours depending on the bank's clearing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. First-time withdrawals may take a little longer due to the KYC verification step.

The minimum withdrawal amount at jili67 is ₱200. There is no maximum single withdrawal limit for standard verified accounts, though very large withdrawals may be processed in batches or require additional verification steps for security compliance. If you have questions about a specific withdrawal amount, contact support before submitting the request.

Common reasons for a withdrawal being declined include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal amount exceeds available balance after pending bets
• Account details mismatch between your jili67 profile and your payment account
• Suspected duplicate account or security flag on the account

If your withdrawal was rejected and you believe it was in error, contact our live chat support team with your transaction ID and they will investigate within a few hours.

jili67 offers a welcome bonus for newly registered players who make their first qualifying deposit. The bonus amount and structure are detailed on the Promotion page, which is updated regularly. Welcome bonuses are credited to your account automatically once the qualifying deposit clears. Always read the bonus terms before claiming — wagering requirements, eligible games, and expiry dates vary by promotion.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before it can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Check the specific promotion terms on the Promotion page for exact contribution rates.

Yes, you can forfeit an active bonus through your account settings. However, forfeiting a bonus will also remove any winnings generated from bonus funds that have not yet met the wagering requirements. Only your real-money balance will remain. If you're unsure whether to keep or cancel a bonus, contact support before making a decision — they can explain the current status of your wagering progress.

The best way to stay on top of current jili67 promotions is to check the Promotion page regularly. New offers are posted there as they become available, including reload bonuses, cashback deals, game-specific promotions, and seasonal campaigns tied to Philippine holidays and events. Registered players also receive notifications through their account dashboard when new promotions go live.

Yes. All games in the jili67 library use a certified Random Number Generator (RNG) to ensure that every outcome is genuinely random and cannot be predicted or manipulated. Slot RTPs (Return to Player percentages) are set by the game providers and are consistent with industry standards. Live casino games follow published rules and are streamed from professional studios with multiple camera angles for full transparency.

jili67 offers a comprehensive game library across multiple categories:

• Live Casino — baccarat, roulette, blackjack, sic bo, dragon tiger
• Fishing Games — Captain Fisher, Queen of Bounty
• Slots — hundreds of titles including The Great Icescape
• Bingo — Jackpot Bingo with progressive jackpots
• Exclusive Games — titles only available at jili67

Visit the Game page for the full library overview.

Some jili67 games offer a demo or practice mode that lets you try the mechanics without risking real money. However, demo mode is not available for live casino games, as those require real dealer interaction. To access demo modes where available, you'll need a registered account. This is a good way to get familiar with a game's features and bonus mechanics before committing your balance.

Yes. The jili67 mobile app is available for download and gives you access to the full game library, account management, deposits, and withdrawals — all from your phone. The app is optimised for both Android and iOS devices and is designed to perform well even on standard LTE connections common across the Philippines. Visit the App page for download instructions and device requirements.

The official jili67 app is safe to install when downloaded from the official source linked on our App page. We strongly advise against downloading the app from third-party websites or unofficial app stores, as these may distribute modified versions that could compromise your account security. The official app does not request unnecessary device permissions and uses encrypted connections for all account and payment data.

No. Your existing jili67 account works across all platforms — the website and the mobile app share the same login credentials and balance. Any deposits, game history, bonuses, and withdrawal requests made on the app are reflected instantly on the website and vice versa. There's no need to create a separate account for mobile play.

jili67 uses SSL encryption on all pages and transactions to protect data in transit. Your financial information is never stored in plain text, and payment processing is handled through secure, verified payment gateways. We do not share your personal data with third parties for marketing purposes. For full details on how we handle your data, read our Privacy Policy.

jili67 is committed to promoting safe and responsible gambling. Tools available to players include deposit limits, session time reminders, and self-exclusion options that allow you to temporarily or permanently restrict your own account. If you feel your gambling is becoming a problem, we encourage you to use these tools proactively. Visit our Responsible Gaming page for full details and guidance on where to seek additional support.

If you notice any suspicious activity on your jili67 account — such as unrecognised logins, unexpected balance changes, or transactions you didn't initiate — contact our support team immediately via live chat. Change your password right away using the Login page's password reset function. Our security team monitors accounts around the clock and will investigate any reported issues as a priority.